The business demonstrated an urgent need for a dramatic strategic repositioning of sectors, segmentation, and service levels relating directly to customer needs and regional authorities. The business operated antiquated and inefficient business processes to manage and control goods handling, management of loading of goods and resource planning and allocation.
Needs, weaknesses and opportunities were identified, documented and quantified and agreed across the client organization. Extensive action plans were prepared and GAP analyses and implementation plans were agreed and communicated. The new and improved processes and ways of working were developed, tested and implemented in teams primarily consisting of client personnel. A communication- and education plan was prepared and implemented.
Goods handling capacity increased by more than 50 %, leading to a cost reduction per handled unit by over 20 %. Strategic acquisitions of related businesses to support the new strategic plan were executed successfully.